New River Community and Technical College New River CTC Help Desk Knowledgebase Office / Document Help
Microsoft Word Doesn't Allow Editing on a Mac (How to Fix)
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Microsoft Word Doesn't Allow Editing on a Mac (How to Fix)

  1. Sign out of and quit all Microsoft Office applications.
  2. Open Finder and click the Shift + Command + G keys. In the window that pops up, type the following: "~/Library/Group Containers"
  3. In the next window that pops up select the following three files, delete them, and then empty your trash.
    UBF8T346G9.ms
    UBF8T346G9.Office
    UBF8T346G9.OfficeOsfWebHost
  4. Restart your Mac
  5. Launch Word and sign back in with your @newriver.edu email.  You will get the pop up asking if this is a work/ school or personal account -- select work/school. This will take you to our Portal page to sign in with your regular username/ password.
  6. If you receive an "Activate" option, make sure to click that and follow the steps to activate your office.
  7. You should now be able to edit documents. If not, also ensure that the date and time settings for your system are correctly setup using these instructions: https://support.apple.com/guide/mac-help/set-the-date-and-time-mchlp2996/mac

Article Details

Article ID:
11
Category:
Office / Document Help

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