Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Account Information
BrightSpace
Computers / Technology
E-mail
IVN / Zoom
Office / Document Help
Phones / Voicemail / Faxes
Tools / Resources
  • Top articles
  • Latest articles
First Time Signing into the Portal

Category: Account Information

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additio...

26,613
Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on p...

26,274
What is My Username?

Category: Account Information

Your username is the first part of your New River email address, for example, if your email address is last_fm@newriver.edu, then your username would be last_fm.  It is usually your last name fol...

6,481
Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

3,458
ID card procedure

Category: Account Information

To submit an ID card simply log into your My New River portal and select the link "MyPhoto ID Card" (or go to https://myphoto.newriver.edu ) on the page you land at enter your New River email address ...

2,063
Multi-Factor Authentication (MFA) and the New River Portal

Category: Account Information

On July 5, 2023, we increased security for the New River portal by making MFA (Multi-Factor Authentication) a requirement instead of an option.  Implementing MFA is an industry “best practice” and is...

1,960
Zoom Room Share Instructions

Category: IVN / Zoom

5
Change Start and end dates for Course Content

Category: BrightSpace

1. 2. 3. click this. Set a start, end and due date. click update 4. click this 5. Click this set a start and due date click update.   

14
How to Install Outlook Mobile (IOS/Android)

Category: E-mail

Step-by-Step Guide: Downloading the Outlook App and Linking to Your Institution's Email   Welcome to this comprehensive guide from New River Community and Technical College! Whether you're a student...

238
Student Video Resources

Category: Tools / Resources

We've created several online video tutorials to explain "how to" questions that we typically get from students. These videos are available on this page: https://www.newriver.edu/student-video-resourc...

122
Setup MFA for Office 365

Category: Computers / Technology

Log into your email by going to portal.office.com. Ensure you are signed out of any other Office 365 accounts).       a. Click on your account b. Select View Account.   2....

371
How to Backup Your College Computer to the New River OneDrive

Category: Computers / Technology

Microsoft Office 365 includes 1TB of storage space on OneDrive for every user.  We strongly recommend you capitalize on this available storage space by configuring your computer for data backups. Thi...

219