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First Time Signing into the Portal

Category: Account Information

You can watch a video on signing into the portal for the first time HERE. Step by Step Instructions: The first time signing into the portal (HERE) you will be faced with several steps needed to set ...

Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on pe...

Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

How to clear your browsing cache

Category: Computers / Technology

Clearing your browsing cache can clear up many issues you may be experiencing with web pages see this web page for directions on how to do this in any browser:  https://www.pcmag.com/how-to/how-to-cl...

Adding a New River Email Account on an Android Device

Category: E-mail

**All devices are slightly different but this guide will give you the general flow and the information you need to complete adding your email account. This guide details setting up your New River emai...

VPN Instructions

Category: Computers / Technology

How to Download and Install the Cisco AnyConnect VPN 4.x Client To view more detailed instructions please go to PDF Directions NOTE: You cannot access the VPN website or software while on campus, yo...

Accessing Your Student Account Information

Category: Account Information

  For students to access their student accounts, they: Login to the portal and click for Banner 9 Student Self-Service, then click the Banner Menu icon (in the upper left corner that looks like ...

Brightspace Grade Color Scheme

Category: BrightSpace and Blackboard

When applying a color scheme to the grading system in Brightspace if the scheme doesn't take effect on certain columns edit those specific columns by clicking the down error located beside the column ...

Accessing Brainfuse with Brightspace D2L

Category: BrightSpace and Blackboard

To add Brainfuse to your course, click into the Content area, then Add a module. You’ll find the link for Brainfuse under Existing Activities, then External Learning Tools. It is named NRC Brainfuse O...

Create-A-Check issue (Business Office)

Category: Computers / Technology

If the Create-A-Check (Business Office) program suddenly stops working and is displaying the error message "missing wincac.exe" check antivirus quarantine. If it has been quarantined restore the file ...

Windows Security App Not Working

Category: Computers / Technology

If the Windows Security App is not working or not showing in settings use these instructions: First try the repair option as follows: Repair and Reset the Windows Security App Go to Settings. ...

Regroup (Alert System)

Category: Tools / Resources

On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be delivered within ...