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Knowledgebase
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Knowledgebase

Account Information
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Computers / Technology
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First Time Signing into the Portal

Category: Account Information

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additio...

29,691
Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on p...

27,491
Finding Phone Numbers and Employee Names in the Directory

Category: Phones / Voicemail / Faxes

The Alpha Voice phone system includes a dynamic (meaning it is updated in real-time) user directory of phone numbers, names, and departments. To access this directory: Login to the Alpha Voice web...

11,501
What is My Username?

Category: Account Information

Your username is the first part of your New River email address, for example, if your email address is last_fm@newriver.edu, then your username would be last_fm.  It is usually your last name fol...

7,068
Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

3,678
Multi-Factor Authentication (MFA) and the New River Portal

Category: Account Information

On July 5, 2023, we increased security for the New River portal by making MFA (Multi-Factor Authentication) a requirement instead of an option.  Implementing MFA is an industry “best practice” and is...

3,401
Sophos Endpoint Protection Self-Service

Category: E-mail

All Full Time New River Employees have access to the Sophos Email Self Service Portal.  This will show you a list of your quarantined emails and allow you to release them to your inbox if you feel th...

16
How to use Microsoft Bookings

Category: Computers / Technology

Microsoft Bookings is a tool that allows users and teams to create simple, self‑service scheduling pages. These booking pages let others schedule time without back‑and‑forth emails by automatically sy...

33
Free Antivirus Recommendation (Bitdefender)

Category: Computers / Technology

Bitdefender Antivirus: Benefits and Installation Guide Bitdefender Free Antivirus offers robust protection against viruses and malware without any cost, time limits, or hidden fees. We highly recomme...

153
Zoom Room Share Instructions

Category: IVN / Zoom

45
Change Start and end dates for Course Content

Category: BrightSpace

1. 2. 3. click this. Set a start, end and due date. click update 4. click this 5. Click this set a start and due date click update.   

55
How to Install Outlook Mobile (IOS/Android)

Category: E-mail

Step-by-Step Guide: Downloading the Outlook App and Linking to Your Institution's Email   Welcome to this comprehensive guide from New River Community and Technical College! Whether you're a student...

5,209