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First Time Signing into the Portal

Category: Account Information

You can watch a video on signing into the portal for the first time HERE. Step by Step Instructions: The first time signing into the portal (HERE) you will be faced with several steps needed to set ...

How to clear your browsing cache

Category: Computers / Technology

Clearing your browsing cache can clear up many issues you may be experiencing with web pages see this web page for directions on how to do this in any browser:  https://www.pcmag.com/how-to/how-to-cl...

Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees may obtain a free copy of Microsoft Office 365 for installation on personal computers and devices.   Logging into Microsoft Office 365 (through the portal) To ac...

VPN Instructions

Category: Computers / Technology

How to Download and Install the Cisco AnyConnect VPN 4.x Client To view more detailed instructions please go to PDF Directions NOTE: You cannot access the VPN website or software while on campus, yo...

Obtaining Academic Transcripts

Category: Account Information

Unofficial Transcripts Current Students As current students you have access to Self Service Banner, you can print a copy of your unofficial transcripts from here. Simply Navigate to Self Service Ban...

Adding a New River Email Account on an Android Device

Category: E-mail

All devices are slightly different but this guide will give you the general flow and the information you need to complete adding your email account. This guide details setting up your New River email ...

Windows Security App Not Working

Category: Computers / Technology

If the Windows Security App is not working or not showing in settings use these instructions: First try the repair option as follows: Repair and Reset the Windows Security App Go to Settings. ...

Regroup (Alert System)

Category: Tools / Resources

On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be delivered within ...

Computer Use Policy

Category: Tools / Resources

Policy Statement and Purpose New River Community and Technical College (New River) provides and maintains computer and network resources to support the education, research, and work of its faculty, s...

Dropguard Information

Category: Tools / Resources

New River CTC implemented an Early Alert System named DropGuard for the Spring 2017 term to better identify "at-risk" students, guide them to appropriate institutional support services, and improve ac...

How to Transfer a Call on a Campus Phone

Category: Phones / Voicemail

There are basically two ways to transfer a call. One way is a "cold" transfer, meaning that the person making the transfer doesn't wait for the person recieving the call to answer before pressing the ...

How to Forward Calls to Another Phone

Category: Phones / Voicemail

Forwarding calls must be done physically from your campus phone or soft phone following these steps: Press the "CFwdALL" softkey. To find this you may need to press the "more" softkey first. Then ...