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First Time Signing into the Portal

Category: Account Information

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additio...

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Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on pe...

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What is My Username

Category: Account Information

  Your username is the first part of your New River email address, for example if your e-mail address is last_fm@newriver.edu then your username would be last_fm.  It is usually your last name f...

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Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

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Adding a New River Email Account on an Android Device

Category: E-mail

**All devices are slightly different but this guide will give you the general flow and the information you need to complete adding your email account. This guide details setting up your New River emai...

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Adding a New River Email Account to iPhone or iPad

Category: E-mail

Follow these steps to setup your New River email account on an iPhone or iPad. Please note that if you change your account password you will also have to change your password on your mobile device.  ...

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Alpha Fax Services

Category: Phones / Voicemail / Faxes

In January 2025, we implemented Alpha Fax Services. Soon, we will discontinue XMedius fax services and faxing from copiers and fax machines throughout the College. Although physical fax machines are ...

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Training Overview for New Phone Services

Category: Phones / Voicemail / Faxes

On November 19, 2024, we implemented Alpha Voice services at the Mercer County Campus. Since then, we've also migrated the ATC and NCC to our new phone system. We're scheduled to complete the RCC and ...

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Accessing a delegated mailbox

Category: E-mail

If you have access to what is referred to as a delegated mailbox( Ability to see emails, send as the account owner, etc) The process to access it is below: Using the Outlook mail client installed on ...

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Zoom AI Companion

Category: BrightSpace

The most recent updates to Zoom include several new AI features they are calling AI Companion. To learn more about these settings, options, and features, please review this Zoom support article:https:...

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ID card procedure

Category: Account Information

To submit an ID card simply log into your My New River portal and select the link "MyPhoto ID Card" (or go to https://myphoto.newriver.edu ) on the page you land at enter your New River email address ...

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How to Use OneDrive

Category: Computers / Technology

ACCESS USING THE WEB INTERFACE 1. Log into the portal and select the "Office 365 E-Mail" link. 2. Select the App manager in the upper left of the screen 3. Select One Drive   TO ADD FILES/ FO...

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