New River Community and Technical College New River CTC Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Account Information
BrightSpace
Computers / Technology
E-mail
IVN / Zoom
Office / Document Help
Phones / Voicemail
Tools / Resources
  • Top articles
  • Latest articles
First Time Signing into the Portal

Category: Account Information

You can watch a video on signing into the portal for the first time HERE. Step by Step Instructions: The first time signing into the portal (HERE) you will be faced with several steps needed to set ...

Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on pe...

Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

VPN Instructions

Category: Computers / Technology

How to Download and Install the Cisco AnyConnect VPN 4.x Client To view more detailed instructions please go to PDF Directions NOTE: You cannot access the VPN website or software while on campus, yo...

How to clear your browsing cache

Category: Computers / Technology

Clearing your browsing cache can clear up many issues you may be experiencing with web pages see this web page for directions on how to do this in any browser:  https://www.pcmag.com/how-to/how-to-cl...

Adding a New River Email Account on an Android Device

Category: E-mail

**All devices are slightly different but this guide will give you the general flow and the information you need to complete adding your email account. This guide details setting up your New River emai...

Teaching Using Zoom and IVN

Category: IVN / Zoom

Please see this page for more detailed information: http://web.newriver.edu/training/it107/index.html  

How to import Excel into Quickbooks

Category: Tools / Resources

Review the attached documents for instructions on importing Excel spreadsheets into Quickbooks, also attached is an example of a properly formatted Excel spreadsheet for troubleshooting. 

Bookmark restore after Firefox update

Category: Computers / Technology

Firefox has rolled out an update forcing users to upgrade versions, this is causing users to lose their Bookmarks. To recover Bookmarks follow these steps: 1. Open Firefox and locate the menu button ...

Merging Courses in Brightspace

Category: BrightSpace

Only a system administrator has access to merge courses, but if Instructors identify the CRN of the Parent and Child sections we can merge course sections so that there is a single course shell for co...

Who are the Coaches and how do I contact them?

Category: Tools / Resources

Each campus has multiple staff members (who serve as Coaches) from our Student Success Centers who are eager to help students with course registration and other academic questions or issues. To ident...

How to Extend the Semester End Date

Category: BrightSpace

Go to Brightspace and select the course that needs the date extended. Click on "Course Tools" in the banner Click Course admin     Click Course offering information     Under Cou...