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Knowledgebase
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Knowledgebase

Account Information
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First Time Signing into the Portal

Category: Account Information

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additio...

28,452
Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on p...

26,771
What is My Username?

Category: Account Information

Your username is the first part of your New River email address, for example, if your email address is last_fm@newriver.edu, then your username would be last_fm.  It is usually your last name fol...

6,817
Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

3,566
ID card procedure

Category: Account Information

To submit an ID card simply log into your My New River portal and select the link "MyPhoto ID Card" (or go to https://myphoto.newriver.edu ) on the page you land at enter your New River email address ...

2,104
Multi-Factor Authentication (MFA) and the New River Portal

Category: Account Information

On July 5, 2023, we increased security for the New River portal by making MFA (Multi-Factor Authentication) a requirement instead of an option.  Implementing MFA is an industry “best practice” and is...

2,062
Free Antivirus Recommendation (Bitdefender)

Category: Computers / Technology

Bitdefender Antivirus: Benefits and Installation Guide Bitdefender Free Antivirus offers robust protection against viruses and malware without any cost, time limits, or hidden fees. We highly recomme...

37
Zoom Room Share Instructions

Category: IVN / Zoom

22
Change Start and end dates for Course Content

Category: BrightSpace

1. 2. 3. click this. Set a start, end and due date. click update 4. click this 5. Click this set a start and due date click update.   

31
How to Install Outlook Mobile (IOS/Android)

Category: E-mail

Step-by-Step Guide: Downloading the Outlook App and Linking to Your Institution's Email   Welcome to this comprehensive guide from New River Community and Technical College! Whether you're a student...

608
Student Video Resources

Category: Tools / Resources

We've created several online video tutorials to explain "how to" questions that we typically get from students. These videos are available on this page: https://www.newriver.edu/student-video-resourc...

149
Setup MFA for Office 365

Category: Computers / Technology

Log into your email by going to portal.office.com. Ensure you are signed out of any other Office 365 accounts).       a. Click on your account b. Select View Account.   2....

412