Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal Knowledgebase
Tools / Resources
Suggested knowledgebase articles:

Knowledgebase Tools / Resources

Articles in this category

Help Desk Schedule and Information

We provide helpful information for getting started with the New River Help Desk. What can you expect after you submit a request for assistance? Is there any help available 24x7 that you can use to sel...

535
Computer Use Policy

Policy Statement and Purpose

667
Scantron Class Climate

Scantron Class Climate was implemented in January 2025 as a solution for end-of-term course evaluations. Class Climate is integrated with Brightspace D2L and can be used to create other surveys besid...

435
Connect to Eduroam (Android)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

799
Connect to Eduroam (iPhone/ iPad /iPod Touch)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

555
Connect to Eduroam (Windows 10)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

311
Dropguard Information

New River CTC implemented an Early Alert System named DropGuard for the Spring 2017 term to better identify "at-risk" students, guide them to appropriate institutional support services, and improve ac...

319
Regroup (Alert System)

On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be deliver

486
Who are the Coaches and how do I contact them?

Each campus has dedicated staff members (serving as Success Coaches) who are eager to help students with course registration and other academic questions or issues. To identify and contact your Succe...

315
How to import Excel into Quickbooks

Review the attached documents for instructions on importing Excel spreadsheets into Quickbooks, also attached is an example of a properly formatted Excel spreadsheet for troubleshooting. 

302
Student Video Resources

We've created several online video tutorials to explain "how to" questions that we typically get from students. These videos are available on this page: https://www.newriver.edu/student-video-resourc...

153