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Knowledgebase Tools / Resources

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Help Desk Schedule and Information

We provide helpful information for getting started with the New River Help Desk. What can you expect after you submit a request for assistance? Is there any help available 24x7 that you can use to sel...

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Computer Use Policy

Policy Statement and Purpose

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Scantron Class Climate

Scantron Class Climate was implemented in January 2025 as a solution for end-of-term course evaluations. Class Climate is integrated with Brightspace D2L and can be used to create other surveys besid...

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Connect to Eduroam (Android)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

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Connect to Eduroam (iPhone/ iPad /iPod Touch)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

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Connect to Eduroam (Windows 10)

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows any user from an eduroam participating si...

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Dropguard Information

New River CTC implemented an Early Alert System named DropGuard for the Spring 2017 term to better identify "at-risk" students, guide them to appropriate institutional support services, and improve ac...

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Regroup (Alert System)

On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be deliver

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How to identify Access Points with Unifi

Use the Unifi console to identify Access Points, this process will initiate a blinking light on the Access point for easy identification. Sign in and launch the Unifi console From the left menu se...

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Who are the Coaches and how do I contact them?

Each campus has multiple staff members (who serve as Coaches) from our Student Success Centers who are eager to help students with course registration and other academic questions or issues. To ident...

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How to import Excel into Quickbooks

Review the attached documents for instructions on importing Excel spreadsheets into Quickbooks, also attached is an example of a properly formatted Excel spreadsheet for troubleshooting. 

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Student Video Resources

We've created several online video tutorials to explain "how to" questions that we typically get from students. These videos are available on this page: https://www.newriver.edu/student-video-resourc...

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