Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal Knowledgebase
Tools / Resources
Suggested knowledgebase articles:

Knowledgebase Tools / Resources

Articles in this category

Help Desk Schedule and Information

We provide helpful information for getting started with the New River Help Desk. What can you expect after you submit a request for assistance? Is there any help available 24x7 that you can use to sel...

1,366

Computer Use Policy

All New River users are expected to review and comply with the Computer Use Policy:   Board of Governors Policy TECH 2 Computer Use Policy

788

Dropguard Information

New River CTC implemented an Early Alert System named DropGuard for the Spring 2017 term to better identify "at-risk" students, guide them to appropriate institutional support services, and improve ac...

429

Regroup (Alert System)

On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be deliver

734

Who are the Coaches and how do I contact them?

Each campus has dedicated staff members (serving as Success Coaches) who are eager to help students with course registration and other academic questions or issues. To identify and contact your Succe...

415

How to import Excel into Quickbooks

Review the attached documents for instructions on importing Excel spreadsheets into Quickbooks, also attached is an example of a properly formatted Excel spreadsheet for troubleshooting. 

378

Student Video Resources

We've created several online video tutorials to explain "how to" questions that we typically get from students. These videos are available on this page: https://www.newriver.edu/student-video-resourc...

272

Copyright Infringement

Copyright Infringement - Penalties and Enforcement When New River receives a report of copyright infringement, the following steps are taken:

76

Understanding Sensitivity Labels

To further align our organization with best practices regarding data governance, we have recently begun onboarding Microsoft Purview, which enables data classification and the application of data sens...

184

An Introduction to Orchestry

What is Orchestry? Orchestry is a platform that allows for more efficient management and streamlining of Teams groups, SharePoint sites, and OneDrive sharing. The onboarding of the Orchestry service...

105