Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal Knowledgebase
Account Information
Suggested knowledgebase articles:

Knowledgebase Account Information

Articles in this category

First Time Signing into the Portal

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your a

31,006
Portal Account Management Settings

You can watch a video on how to access these settings and how to change your password H

3,766
What is My Username?

Your username is the first part of your New River email address, for example, if your email address is last_fm@newriver.edu, then your username would be last_fm.  It is usually your last name fol...

7,595
How to use the New River CTC People Search

You can watch an instructional video on how to find your e-mail address HERE Step by Step instructions: Nav

1,584
Obtaining Academic Transcripts

Unofficial Transcripts Cu

976
ID card procedure

To submit an ID card simply log into your My New River portal and select the link "MyPhoto ID Card" (or go to https://myphoto.newriver.edu ) on the page you land at enter your New River email address ...

2,236
Making a Payment on Your Student Account

To make a payment please use one of the options below:

982
Multi-Factor Authentication (MFA) and the New River Portal

On July 5, 2023, we increased security for the New River portal by making MFA (Multi-Factor Authentication) a requirement instead of an option.  Implementing MFA is an industry “best practice” and is...

3,515
Ordering Books for Classes

Here is a video on how to order books using the New River Community and Technical College book store for your classes. View the video HERE.

423
My New River Password

Access to your New River Portal account, E-mail, BrightSpace, Banner/ Self Service Banner and campus computer logins all use the same password. If you know the password to one of those, you can get in...

3,491
Accessing Your Student Account Information

  For students to access their student accounts, they: Login to the portal and click for Banner 9 Student Self-Service

817