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Account Information
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Knowledgebase Account Information

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First Time Signing into the Portal

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your a

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Portal Account Management Settings

You can watch a video on how to access these settings and how to change your password H

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What is My Username

  Your username is the first part of your New River email address, for example if your e-mail address is last_fm@newriver.edu then your username would be last_fm.  It is usually your last

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How to use the New River CTC People Search

You can watch an instructional video on how to find your e-mail address HERE

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Obtaining Academic Transcripts

Unofficial Transcripts Cu

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ID card procedure

To submit an ID card simply log into your My New River portal and select the link "MyPhoto ID Card" (or go to https://myphoto.newriver.edu ) on the page you land at enter your New River email address ...

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Making a Payment on Your Student Account

To make a payment please use one of the options below:

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Multi-Factor Authentication (MFA) and the New River Portal

On July 5, 2023, we increased security for the New River portal by making MFA (Multi-Factor Authentication) a requirement instead of an option.  Implementing MFA is an industry “best practice” and is...

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Ordering Books for Classes

Here is a video on how to order books using the New River Community and Technical College book store for your classes. View the video HERE.

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My New River Password

Access to your New River Portal account, E-mail, BrightSpace, Banner/ Self Service Banner and campus computer logins all use the same password. If you know the password to one of those, you can get in...

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Accessing Your Student Account Information

  For students to access their student accounts, they: Login to the portal and click for Banner 9 Student Self-Service

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