First Time Signing into the Portal

Step by Step Instructions:

The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additional information in the Introduction for First-Time Users workshop.

First, you will need to enter your username and initial password.

(You can find your username HERE )

If this is your first time signing in, your password will be set as follows:

An uppercase "N"  then your 9-digit New River ID# followed by a lowercase "r" and a  "$"

(Example: N123456789r$)

This will need to be changed Later.

Use the following steps to finish your first-time account setup:

Go to the portal sign-in page located (HERE).

After entering your information and clicking Login you will be presented with the following screen:

If it is not pre-populated, re-enter your credentials and select the Multi-Factor method you prefer then click "Continue". 

For Phone: Enter your phone number in the Phone Number box and click continue.

For Email: Enter your private email address in the Email Address box and click continue (not your New River email address).

    Note: You can't use your @newriver.edu email address and you must use a personal email address for this option.

 For Mobile Authenticator: Select your phone type from the drop-down box and click continue. Follow the directions to set it up on your device.  

For BIO-Key: Install the BIO Key Mobile Auth App from your app store and then click start enrollment. Follow the directions to set it up. 

After you finish setting up your MFA method you will see the screen above. Ensure that your username is correct and click continue.

On this screen, you will need to enter a new password. It must meet the criteria in the green box to continue. Once you have entered this information click continue. 

After you have successfully entered a new password on the next screen Click "Continue to finish logging in".

If you see this screen again select your preferred method and click continue and follow the directions above.

After you set this up you will see the following screen. Enter your 2nd Factor / One Time Passcode that was sent to your authentication method or use the Authenticator app and then click continue.

** Note: If you wait several minutes to complete this step the code WILL expire, you will have to re-send the OTP to continue if this happens. 

**Note: A one-time passcode (or OTP) is to verify your identity and to verify the authentication method information you entered is valid. The one-time passcode is not your new password. Your password will be the one you set up in the earlier step.

After you click continue, on the next screen ensure your username is correct and click continue.

On this screen, you will choose 3 questions from the drop-down boxes and answer them. Each answer needs to be a minimum of 4 characters long. After the questions and answers have been populated you will get a "Continue" button, press it to go to the next screen:

This screen lets you know that your questions/ answers have been enrolled successfully, click "Try to continue logging in" to continue to the next page:

If you see this screen congratulations you have finished entering all of the information needed to set up your account! 

After you read the terms press accept and you will be redirected to the My Portal Announcement section which will provide you with any upcoming events or information. Click Continue to Requested Webpage under the announcement page if you see it to be redirected to your user portal which looks like this:

Congratulations! Your New River Account is now set up.