NRCTC IT Support Portal - Phones / Voicemail / Faxes

Training Overview for New Phone Services

On November 19, 2024, we implemented Alpha Voice services at the Mercer County Campus. Since then, we've migrated all other locations (ATC, GVC, NCC, RCC) to a new AV Voice phone system. This articl...

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Finding Phone Numbers and Employee Names in the Directory

The Alpha Voice phone system includes a dynamic (meaning it is updated in real-time) user directory of phone numbers, names, and departments.

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Alpha Fax Services

In January 2025, we implemented Alpha Fax Services. Soon, we will discontinue XMedius fax services and faxing from copiers and fax machines throughout the College. Although physical fax machines are ...

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New River's Phone System—Auto Attendant and Line Groups

New River's phone system includes features that enable us to group multiple directory numbers into Line Groups. Our toll-free number is one such Line Group, and most campuses also use other Line Grou...

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Knowledgebase Phones / Voicemail / Faxes

Articles in this category

Training Overview for New Phone Services

Finding Phone Numbers and Employee Names in the Directory

Alpha Fax Services

New River's Phone System—Auto Attendant and Line Groups