New River's Phone System—Auto Attendant and Line Groups

New River's phone system includes features that enable us to group multiple directory numbers into Line Groups.

Our toll-free number is one such Line Group, and most campuses also use other Line Groups to route calls. If you're wondering which phones ring when someone calls a Line Group or how each Line Group is configured, please review our Call Flow information available online from our Contact Us page (https://web.newriver.edu/aboutus/contactus.html).

The direct link to the Call Flow information is https://web.newriver.edu/quicksteps/callflow.pdf

An Auto Attendant is used for the College's main number (5450) so that callers have options to press a number from 1 to 8 for the options they need (as explained in the Call Flow PDF).