Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal Knowledgebase
BrightSpace
Suggested knowledgebase articles:

Knowledgebase BrightSpace

Articles in this category

Brightspace D2L — Copy Content, Mobile App, QM Template, and End-of-term course evaluations.

How do I copy content from one Brightspace course to another?Brightspace has an online article (with step-by-step directions and a video) to 

761
Student Grade not showing (Fix)

If you are having issues showing students your current grades the information below will help fix your issue.   1) In the navbar of your course, click on Grades 2) Click on the drop-down button nex...

523
How to access Brightspace on a Mobile Device

Step 1:   Go to your devices App Store and download the "BrightSpace Pulse Mobile App".   Step 2:   Open the app and click on the search icon at the top.                  *** NOTE ***  You will n

1,058
Accessing Brainfuse with Brightspace D2L

To add Brainfuse to your course, click into the Content area, then Add a module. You’ll find the link for Brainfuse under Existing Activities, then External Learning Tools. It is named NRC Brainfuse O...

289
Brightspace Grade Color Scheme

When applying a color scheme to the grading system in Brightspace if the scheme doesn't take effect on certain columns edit those specific columns by clicking the down error located beside the column ...

510
How to Extend the Semester End Date

Go to Brightspace and select the course that needs the date extended. Click on "Course Tools" in the banner

263
Merging Courses in Brightspace

Only a system administrator has access to merge courses, but if Instructors identify the CRN of the Parent and Child course sections, we can merge them so there is a single course shell for content wi...

472
Adding extra credit to an assignment / test or as a separate grade item

Allow Extra Credit points on a Grade Item

1,852
How do I disable a Child course section?

1. Navigate to the course you wish to disable.2. Go to the Course Admin page.3. Click the link for Course Offering Information.4. Scroll down and find the checkbox for Course is Active and uncheck the...

156
SoftChalk to Create + Migration (Spring 2024)

  TO: All Faculty   Our current license for Brightspace D2L includes licensing for SoftChalk, and add-on that provides a drag-and-drop approach to creating instructional content.

198
Zoom AI Companion

The most recent updates to Zoom include several new AI features they are calling AI Companion. To learn more about these settings, options, and features, please review this Zoom support article:

3,332