Hours of operation:
Monday - Friday 8am - 4pm
Closed Saturday, Sunday and all observed Holidays.
Tickets Submitted after hours will be answered on the next business day.

NRCTC IT Support Portal NRCTC IT Support Portal Knowledgebase
Computers / Technology
Suggested knowledgebase articles:

Knowledgebase Computers / Technology

Articles in this category

How to clear your browsing cache

Clearing your browsing cache can clear up many issues you may be experiencing with web pages see this web page for directions on how to do this in any browser:  https://www.pcmag.com/how-to/how-to-cl...

933
How to submit a HelpDesk ticket

Hours of Operation Monday-Thursday  8am-6pm. Fridays 8am-4pm. We try and answer tickets as soon as we can so please check your email and voicemail regularly.  Please don't submit multiple tickets...

567
How to Use OneDrive

ACCESS USING THE WEB INTERFACE 1. Log into the portal and select the "Office 365 E-Mail" link. 2. Select the App manager in the upper left of the screen

685
How to Backup Your College Computer to the New River OneDrive

Microsoft Office 365 includes 1TB of storage space on OneDrive for every user.  We strongly recommend you capitalize on this available storage space by configuring your computer for data backups. Thi...

242
Overview of Security Threats, Preventative Measures, and Updates

We face a growing online threat from phishing attacks, malware, viruses, and more. One of the most important defenses against this is to make sure your software is updated and your virus protection so...

1,192
Create-A-Check issue (Business Office)

If the Create-A-Check (Business Office) program suddenly stops working and is displaying the error message "missing wincac.exe" check antivirus quarantine. If it has been quarantined restore the file ...

500
Bookmark restore after Firefox update

Firefox has rolled out an update forcing users to upgrade versions, this is causing users to lose their Bookmarks. To recover Bookmarks follow these steps: 1. Open Firefox and locate the menu button ...

2,861
Computer Requirements and Purchasing Recommendations

Some New River academic programs require specific software to complete the course objectives, activities, and assessments. Please consult with your Instructor so they can identify any course-specific ...

412
Setup MFA for Office 365

Log into your email by going to portal.office.com. Ensure you are signed out of any other Office 365 accounts).  

412
Free Antivirus Recommendation (Bitdefender)

Bitdefender Antivirus: Benefits and Installation Guide Bitdefender Free Antivirus offers robust protection against viruses and malware without any cost, time limits, or hidden fees. We highly recomme...

37