New River Community and Technical College New River CTC Help Desk Knowledgebase
Computers / Technology
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Knowledgebase Computers / Technology

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How to clear your browsing cache

Clearing your browsing cache can clear up many issues you may be experiencing with web pages see this web page for directions on how to do this in any browser:  https://www.pcmag.com/how-to/how-to-cl...
VPN Instructions

How to Download and Install the Cisco AnyConnect VPN 4.x Client To view more detailed instructions please go to 
How to submit a HelpDesk ticket

Hours of Operation Monday-Thursday  8am-6pm. Fridays 8am-4pm. We try and answer tickets as soon as we can so please check your email and voicemail regularly.  Please don't submit multiple tickets...
How to Use OneDrive

ACCESS USING THE WEB INTERFACE 1. Log into the portal and select the "Office 365 E-Mail" link. 2. Select the App manager in the upper left of the screen

Overview of Security Threats, Preventative Measures, and Updates

We face a growing online threat from phishing attacks, malware, viruses, and more. One of the most important defenses against this is to make sure your software is updated and your virus protection so...
Windows Security App Not Working

If the Windows Security App is not working or not showing in settings use these instructions: First try the repair option as follows:

Create-A-Check issue (Business Office)

If the Create-A-Check (Business Office) program suddenly stops working and is displaying the error message "missing wincac.exe" check antivirus quarantine. If it has been quarantined restore the file ...
Bookmark restore after Firefox update

Firefox has rolled out an update forcing users to upgrade versions, this is causing users to lose their Bookmarks. To recover Bookmarks follow these steps: 1. Open Firefox and locate the menu button ...
Computer Requirements and Purchasing Recommendations

Some New River academic programs require specific software to complete the course objectives, activities, and assessments. Please consult with your Instructor so they can identify any course-specific ...