Updating the Zoom Client

Zoom client updates add functionality, improve security, and resolve technical issues. Currently, users must take some action to update the client as it doesn't happen automatically. Starting on November 1, 2021, Zoom will make this much easier by prompting the user if an update is needed.  Our New River IT staff recommends you check your Zoom client for updates weekly to verify you have the current version installed. 

You can check your Zoom client version by opening Zoom, then right-clicking the blue Zoom icon in the taskbar and choosing Check for Updates. If you need an update, it will starting downloading the update and then you'll just need to click Update to have it install. You may need to re-open Zoom after the update to use it.

If you check for updates and you get an error message that it can't Auto Update, you'll need to uninstall the Zoom client from your computer (see screen capture), then download and install the newest client using this link:

https://newriver.zoom.us/download

To uninstall the Zoom client:
1. right-click the Start button,
2. choose Settings,
3. click Apps,
4. click into the search box named "Search this list" and type Zoom
5. click on the Zoom application when it appears and then click Uninstall.

NOTE: Beginning November 1, 2021, users will be required to update their Zoom software to ensure it is no more than nine months behind the current version, at any given time. From that point on, users will be prompted to update their software when using the platform should their version fall behind this nine-month window. For example, if the latest version of the Zoom Client was released in September 2021, customers who try to access Zoom services with a version prior to January 2021 will be prompted to update to a more recent version before they can access the platform. Here is the support article for your reference: https://support.zoom.us/hc/en-us/articles/360059429231-9-month-release-window-