Hello, how can we help?

First Time Signing into the Portal

Category: Account Information

Step by Step Instructions: The first time you sign into the portal you will be guided through several steps to set up your account. This article takes you through those steps. We also provide additio...

32,074

Microsoft Office for Students and Employees

Category: Office / Document Help

All New River students and employees are given free access to Microsoft Office 365 cloud apps automatically. If a student or employee needs access to the downloaded desktop apps for installation on p...

28,419

Finding Phone Numbers and Employee Names in the Directory

Category: Phones / Voicemail / Faxes

The Alpha Voice phone system includes a dynamic (meaning it is updated in real-time) user directory of phone numbers, names, and departments. To access this directory: Login to the Alpha Voice web...

11,610

What is My Username?

Category: Account Information

Your username is the first part of your New River email address, for example, if your email address is last_fm@newriver.edu, then your username would be last_fm.  It is usually your last name fol...

8,986

Microsoft Word Doesn't Allow Editing on a Mac (How to Fix)

Category: Office / Document Help

Sign out of and quit all Microsoft Office applications. Open Finder and click the Shift + Command + G keys. In the window that pops up, type the following: "~/Library/Group Containers" In the next...

3,868

Portal Account Management Settings

Category: Account Information

You can watch a video on how to access these settings and how to change your password HERE. Step by Step Instructions: To access the account management settings please click the link in the upper ri...

3,833